lobiamazing.blogg.se - Itil methodology

6.11 Monitoring and Event Management 02:24.

6.10 IT Asset Management Activities 02:16.

6.06 Supplier Management Activities 02:16.

6.03 Information Security Management 02:50.

Lesson 06 - ITIL Management Practices 52:03 Preview.

5.08 Deliver and Support Activity 01:22.

5.06 Design and Transition Activity 01:14.5.02 The Service Value Chain Overview 01:07.Lesson 05 - The Service Value Chain 12:39 Preview.4.19 Applying the Principle - Optimize and Automate 01:41.

4.17 Applying the Principle - Keep It Simple and Practical 01:08.4.16 Keep It Simple and Practical 00:46.4.15 Applying the Principle - Think and Work Holistically 01:17.4.13 Applying the Principle - Collaborate and Promote Visibility 01:02.4.12 Collaborate and Promote Visibility 02:00.4.11 Applying the Principle - Progress Iteratively with Feedback 00:59.4.10 Progress Iteratively with Feedback 01:48.4.09 Applying the Principle - Start Where You Area 01:23.4.07 Applying the Principle - Focus on Value 01:14.4.01 The ITIL Service Value System 00:31.Lesson 04 - The ITIL Service Value System 30:08 Preview.3.13 Factors Affecting Service Providers 02:29.3.07 Factors Influencing Technology 01:07.3.06 Selecting the Right Technology 01:19.3.05 Information and Technology Regulations 00:47.3.02 Dimensions of Service Management 01:21.

3.01 Four Dimensions of Service Management 00:31.Lesson 03 - Four Dimensions of Service Management 22:27 Preview.2.08 Value Outcomes, Costs, and Risks Service Relationships 02:17.2.03 Stakeholders of Service Management 01:25.2.01 Key Concepts of Service Management 00:31.Lesson 02 - Key Concepts of Service Management 18:01 Preview.Lesson 01 - Course Introduction 08:02 Preview.In conclusion, the most important benefit is to improve the integration of IT with the business giving 50.70% of the collected items and the most common inefficiencies in Service Management in companies are user dissatisfaction and skills gap obtaining an equal percentage. The result of this research shows the benefits of using the ITIL methodology and the most common inefficiencies in companies. This research is a systematic review, which aimed to answer the following questions: what are the benefits of using ITIL methodology in service management in companies and what are the most common inefficiencies in Service Management, for which 50 scientific articles related to the topic were taken and are published between 2015 to 2020, which were extracted from different academic sources such as: IEEE Xplore, Scopus, ScienceDirect, Scielo, Springer Link and Redalyc. The reasons for conducting this study indicate that ITIL has benefits in the management of services that companies provide to their respective users. ITIL is the standardization of the definition of processes oriented to the quality of service, adapting to the needs of the areas that use Information Technology (IT). Companies have deficiencies in the management of services provided to users, the advancement of technology has improved the efficiency of this management, implementing the Information Technology Infrastructure Library (ITIL) not only improves efficiency, but also reduces costs, improves performance, effectiveness and increases productivity in the service by providing timely responses to the attention of users.